LAS VEGAS, NEVADA, April 23, 2007 – At Field Service 2007, TrueContext today announced that De La Rue, the world 's largest commercial security printer and papermaker, and the world leader in teller cash dispensing and recycling automation systems for financial institutions, has chosen the TrueContext mobile platform to automate field service dispatch and reporting for over 880 employees in eleven countries. De La Rue is expanding its existing relationship with TrueContext in Canada, where the TrueContext mobile platform is used to streamline and speed the servicing and maintenance of cash handling equipment for banks and retailers.
Since partnering with TrueContext in Canada, the De La Rue field service team has been able to dramatically increase productivity and reduce paperwork. “We were looking for a secure, easy-to-use mobility solution to implement worldwide in multiple languages.” said Francois Legault, Vice President Services. “TrueContext not only met our initial requirements but they were also able to demonstrate a solid understanding of our field engineer’s workflow which will be critical when rolling out our mobility solution worldwide in the upcoming months.”
“Our service delivery platform makes it easy for companies like De La Rue to quickly and flexibly automate their field service processes,” says Jeff Lindauer, TrueContext CEO. “We look forward to working with De La Rue in the worldwide implementation in the upcoming months.”
On April 26th, Legault will lead Field Service 2007’s Real-time Data Capture presentations with a discussion of De La Rue’s recent success in implementing mobile technologies for their field service operations. TrueContext will demo its field service solutions at Field Service 2007 in booth #24.