ORLANDO, Fla. – Teradata, a division of NCR Corporation (NYSE: NCR), and
Attensity
Corporation today announced a
partnership to deliver technology that recognizes the ever-increasing demand for
a warranty and quality analytics solution across the manufacturing industry. The
warranty and quality solution combines Teradata’s data warehouse technology with
Attensity’s unstructured data extraction applications to create a world-class
system that leverages all available data to deliver a complete view and analysis
of warranty data. Attensity
will showcase its
solutions in booth #420 at the Teradata PARTNERS User Group Conference, Sept. 18
– 22, 2005, in Orlando. With the extended warranty market
estimated at $23 billion, companies have long struggled to find the best way to
understand the explosion of warranty and quality data generated by a myriad of
information systems. This data is critical for companies to meet increasing
needs
to improve product
quality, reduce time to market and identify trends and patterns in the market.
“Manufacturers typically only have access to structured warranty data stored in
various databases and information systems for data analysis. However, some
estimates indicate that as much as 80 percent of actionable warranty information
is currently stored as unstructured freeform text such as call-center
narratives, field service reports, word processing documents, e-mail,
-moresurveys and other unstructured forms,” said Dan Odette, vice president of
manufacturing solutions for Teradata.
“The combined
solution from Attensity and Teradata enables companies to transform unstructured
text into table-formatted data that can easily be combined with other enterprise
information in Teradata’s powerful parallel relational database management
system. Now enterprises can get a single, consistent view of all of their
information to quickly discover new business value that would have been
impossible to detect with structured data alone,” said
Odette.
The solution
provides manufacturing companies with a detailed view of operations and
transactions across the entire warranty and repair chain. By running predictive
models against this data, companies can achieve a substantially deeper level of
failure-cost analysis, supplier recovery and extended warranty cost-benefit
analysis versus existing best-in-class solutions.
“Teradata’s choice
of Attensity as a preferred partner is a testament to the value offered by our
text analytics software, which is a great fit for their industry-leading data
warehouse and advanced analytic applications. Our combined solution enables
customers to fuse structured and unstructured data into a single repository,
creating exhaustive indexes of facts, that adds rich information that is hidden
in unstructured text to existing data warehouses for analysis,” said Craig
Norris, chief executive officer of Attensity. “Within the manufacturing
industry, including durable goods and automotive industries, our collaboration
improves warranty analysis, which in turn promotes efficiencies in the recall
process and helps to improve product quality, which can lead to a reduction in
fraudulent claims. We also look forward to addressing other vertical markets
where the Attensity/Teradata solution can deliver added value to the customer,”
said Norris.
Norris added that
an Attensity/Teradata joint sales effort will initially focus on the automotive,
aerospace, high-tech and white goods sectors of manufacturing. The hospitality,
retail and financial industries will also be targeted. On Wednesday, Sept. 21,
2005, at the Teradata PARTNERS User Group Conference, Dr. David Bean, Attensity
cofounder and chief technology officer, will speak on how text analytics
solutions can be utilized within the manufacturing
industry.
About
Attensity
Attensity
Corporation provides innovative software applications that seamlessly integrate
and analyze both structured and unstructured information for commercial
enterprises and government agencies. The company’s solutions are the first to
fuse structured and unstructured data, enabling organizations to speed detection
and response to critical events and issues that, until now, have been difficult
to discover or resolve. Attensity numbers government intelligence agencies and
Global 2000 companies among its customers. Attensity has been named one of
FORTUNE Magazine’s 25 Breakout Companies of 2005. Attensity has its corporate
headquarters in Palo Alto, Calif., and a technology center in Salt Lake City, Utah. For more information, please visit www.attensity.com.
About
Teradata Division
Teradata (www.teradata.com), a division of NCR Corporation
(NYSE: NCR), is the global technology leader in enterprise data warehousing,
analytic applications and data warehousing services. Organizations around the
world rely on the power of Teradata’s awardwinning solutions to get a single,
integrated view of their business to enhance decision-making, customer
relationships and profitability.
About NCR
Corporation
NCR Corporation
(NYSE: NCR) is a leading global technology company helping businesses build
stronger relationships with their customers. NCR’s ATMs, retail systems,
Teradata® data warehouses and IT services provide Relationship Technology™
solutions that maximize the value of customer interactions and help
organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,300 people
worldwide.
NCR and Teradata
are trademarks or registered trademarks of NCR Corporation in the
United
States and other
countries.